Manage

Messages

Messages is where Concierge turns visitor questions into team follow-up.

Start with one reliable destination, send a test, and use the Inbox to work real visitor conversations.

Routing

  • Connect where important visitor requests should go.
  • Use email for simple owner notifications.
  • Use Slack for team alerts.
  • Use Telegram for group, channel, or direct chat alerts and command replies.
  • Use Taskologic when follow-up should become owned work.
  • Use SMS for urgent moments that need fast attention.

Inbox

The Inbox gives the team a clean conversation workspace. The chat area stays focused on messages, while assignment, human agent settings, priority, internal notes, context, and resolution controls stay outside the conversation.

Live replies

  • Reply from the Inbox when a visitor is waiting in the Concierge widget.
  • Links sent by the team become clickable for the visitor.
  • Unread counts and message sounds help the team notice new visitor replies without refreshing.
  • Visitors can keep asking Concierge again after a human handoff if the conversation needs to return to AI help.

Delivery History

Delivery History shows whether test and live alerts were sent or failed, so you can spot destination problems quickly.

Daily use

  1. Open the Inbox to see what needs attention.
  2. Select a thread to open the conversation immediately.
  3. Use the details area for assignment, priority, internal notes, and visitor context.
  4. Join or reply when a visitor needs a person.
  5. Check Delivery History when a destination does not receive an alert.