Concierge

Support

Install check

Use this guide to confirm Concierge appears on an existing website after it has been installed.

Before checking

  • Concierge was added to the website area that appears on every public page.
  • The website was saved and published after the code was added.
  • The Concierge site you are checking is the same one you installed.

Check the website

  1. Open the public website in a private browser window.
  2. Confirm the Concierge launcher appears.
  3. Check that the accent color matches Site Settings.
  4. Ask a realistic question.
  5. Trigger a handoff and confirm it appears in Messages.

If Concierge does not appear

Confirm the website was published after the install step, then return to Concierge and run the install check again. If the site redirects to a different public URL, check that final URL too.