Concierge
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Human handoffs

Human handoffs tell Concierge where to send visitors who need sales help, support, or follow-up.

Queue vs destinations

The Conversation Queue is Concierge's source of truth. Slack, Taskologic, email, SMS, and webhooks are destinations that receive alerts or structured handoffs.

Destination types

  • Slack: fast team alerts.
  • Taskologic: native tasks and team-visible work tracking.
  • Email: simple owner notifications.
  • SMS: urgent owner or specialist pings.
  • Webhook: custom workflow automation.