Reference
Troubleshooting
Common fixes for setup, Slack connection, preview, dashboard, and launch issues.
Failed to fetch
Refresh the page and try again. If it continues, send the site ID, page URL, and what you were doing to your Concierge administrator.
Preview feels generic
Return to Site Brain and edit the cards so Concierge has stronger business-specific language. The answer should sound like part of the company team.
Handoff did not arrive
Check the destination is enabled, the event type is selected, and the test alert passes. For Slack or webhooks, confirm the destination URL is still active.
Dashboard queue is empty
Confirm you are signed in as the owner of the selected site and that a visitor chat, specialist request, or test handoff has created a conversation record.