Agent Test Lab

Visitor simulation

Type a real customer question and run the test. Concierge shows the answer a visitor would see, the confidence level, the source used, and whether the moment should route to a person.

Suggested tests

• Questions about the homepage and main offer.
• Pricing and plan comparison questions.
• FAQ, policy, and objection questions.
• Contact and support questions.
• Questions that should go to a person.

What good looks like

A strong answer is specific, concise, backed by approved knowledge, and written like Concierge is part of the company team.

Test handoffs

Ask a question that should need a person, then confirm Concierge sends the request to Messages and any connected destination.

Next step

After Agent Test Lab feels ready, connect Messages, send a test alert, then publish Pages or install Concierge on the existing website.