Manage

Voice Concierge

Voice Concierge lets visitors ask spoken questions and hear clear answers when voice is enabled for the site.

Voice is off until it is enabled in Site Settings. Visitors choose when to start voice.

Turn voice on

  1. Open Site Settings.
  2. Go to Voice.
  3. Turn on spoken Concierge.
  4. Save the settings.

Set the voice details

  • Choose the voice and tone.
  • Write the greeting visitors hear first.
  • Add a short preview line.
  • Set topics Concierge should handle or avoid.

Choose the handoff path

Pick where voice requests should go when a visitor needs a person. When Concierge detects a handoff-worthy voice moment, the widget can move the visitor into the selected path, such as call capture, SMS capture, or team handoff.

What visitors experience

  • Visitors activate voice themselves.
  • Concierge waits for a natural pause before answering.
  • Answers are kept short so the spoken response feels faster.
  • If a person should help, Concierge routes after the spoken answer instead of leaving the visitor guessing.