AI Website Agent
Embeddable visitor Agent with owner-approved answers, guided decisions, safe fallback, and clear next steps.
/journey
See what Concierge can do now—and what we are building next.
Verified against the current product on August 26, 2026. Actions and integrations are derived from the same public capability catalog.
Live Now
Generally available capabilities customers can use today.
Agent experience
8Live
Quick Find and guided decisions
Owner-defined shortcuts help visitors reach pricing, services, promotions, contact paths, demos, and FAQs faster.
Launcher modes and trigger rules
Choose the launcher experience, customize mode copy, and control when Concierge appears by page and visitor behavior.
Voice Concierge
Per-site voice entry and short spoken answers can move handoff-worthy moments into the right human path.
Human handoff and availability
Concierge recognizes specialist intent, checks availability, captures context, and sets visitor expectations before routing.
Call and contact requests
Visitors can request a call or leave contact details when a live response is not the best next step.
Agent Test Lab
Owners can test questions, answers, confidence, sources, routing decisions, and the visitor-facing response before launch.
Flexible website installation
Install snippets and guided instructions support WordPress, Shopify, Webflow, Wix, Squarespace, Framer, and other site builders.
Knowledge and launch
7Guided onboarding
A step-by-step launch path covers account creation, website learning, knowledge review, preview, routing, settings, and install.
Site Brain crawler
Concierge reviews public website pages and prepares useful knowledge for owner approval.
Source Library
Public crawl sources and owner-managed sources stay separated, searchable, reviewable, and removable.
Source editing and approval
Open source details, inspect content and metadata, then edit, approve, ignore, or remove owner-managed material.
Document and pasted knowledge
Owners can paste content or upload source files for extraction and review.
Site cloning and staging
Clone an existing site to a staging URL while retaining approved knowledge and configuration.
Launch readiness and install health
Readiness maps, guided progress, install detection, routing checks, and continuation links show what remains before launch.
Inbox and teamwork
7Customer Inbox
A focused conversation workspace includes compact customer rows, search, filters, country context, and readable conversation history.
Live team replies
Human agents can join, reply, send links, leave, and return a visitor to Concierge when AI help should continue.
Conversation controls
Assign owners, set priority, mark waiting states, resolve, reopen, retry, and preserve delivery feedback.
Live navigation and customer context
Agents can see page context and live visitor navigation when the conversation supports it.
Inbox alerts
Unread state, counters, notification sound, and a sound toggle help teams notice customer activity.
Contacts
Search and filter captured visitors, review source and conversation status, and reopen related context.
Team access
Invite account or site teammates with explicit permissions for Messages, Routing, Preview, Insights, Settings, Pages, Billing, and Team.
Routing and notifications
6Email routing
Send qualified requests and handoff alerts to monitored team email destinations.
Slack alerts
Deliver selected Concierge events into configured Slack destinations.
Telegram alerts and replies
Teams can receive Telegram alerts and reply to the visitor conversation through the supported reply command.
Webhooks and custom destinations
Send signed operational alerts to HTTPS endpoints and other owner-managed destinations.
Delivery history and retry visibility
Review test and live delivery attempts with destination-level sent, failed, and retry states.
Routing readiness
Connection tests, coverage, destination health, and needs-work labels make handoff readiness visible.
Pages and publishing
7Concierge Pages
Create a hosted website with templates, public URLs, embedded Concierge, and guided setup.
Pages Studio
A dedicated workspace combines structure, content, templates, brand, review, preview, drafts, and publishing.
Flexible Pages sections
Add, duplicate, delete, and reorder content sections while keeping draft changes separate from the live site.
Multi-page websites
Published Pages support child pages, navigation, calls to action, social links, and media areas.
Draft, preview, and publish
Preview changes safely, keep drafts separate, publish updates, and inspect the public result.
Pages SEO and sharing
Unique titles, descriptions, canonical URLs, social previews, public sitemaps, and editable search details support discovery.
Custom domains
Connect business-owned domains with domain state and publishing controls in Site Settings.
Insights and account
7Concierge Insights
Executive and marketing views explain visitor, session, request, conversation, and value signals.
Asked Questions and dynamic telemetry
Database-backed activity and question feeds show what visitors ask and how they use the site.
Geographic and acquisition insights
Country, source, campaign, device, and journey signals help teams understand where demand originates.
Multi-site owner dashboard
Review sites, readiness, requests, insights, and setup entry points from one account workspace.
Billing, plans, usage, and invoices
Account-level checkout, plan changes, payment details, usage, and invoice access are available to authorized owners.
Profiles, themes, and session security
Manage profile details, Concierge Light, passwords, active sessions, and session timeout controls.
Privacy and safety center
Public privacy, terms, cookies, AI disclosure, acceptable use, abuse reporting, and verified data-deletion workflows are available.
Growth
7Growth workspace
Turn real website evidence into visibility, business-presence, traffic, and customer-growth actions.
Guided website scanning
A staged scan experience validates the site, discovers pages, inspects content, analyzes health, and prioritizes findings.
Content Strength Checker
Evaluate offer clarity, headings, descriptions, proof, and page-level content evidence.
Technical SEO Checker
Review metadata, indexability, links, and technical page evidence with prioritized findings.
Business Information and Structured Data Checker
Normalize visible business details, inspect structured-data types, and flag inconsistent or missing information.
Local Presence Checker
Review address, phone, service-area, hours, and local-presence signals independently of external profiles.
Customer Growth
Turn Concierge relationships into lightweight lifecycle tracking, ownership, follow-up actions, reviews, referrals, re-engagement, value, notes, and CSV export without replacing a CRM.
Native collaboration
2Taskologic Customer Inbox
Map Concierge sites to Taskologic projects and work customer conversations in a dedicated project-aware inbox.
Taskologic two-way operations
Reply, identify the responding product, assign, resolve, join live, preview typing, and view live navigation across the native connection.
Integrations and platform
16Developer Platform and Ticket API
Public documentation, OpenAPI, scoped API keys, tickets, comments, CRM inbound, and webhook contracts support custom workflows.
Durable connector operations
Connector jobs support idempotency, retries, delivery attempts, dead letters, replay, audit history, pause, and disconnect.
Built-in Help, Docs, and tutorials
Contextual help, public customer guides, developer documentation, and video tutorials explain the supported workflows.
CRM Webhook integration
Send approved Concierge outcomes to secure CRM middleware. Available.
Airtable integration
Send approved contacts and inquiries to a restricted Airtable base. Available.
PayPal integration
Open an owner-verified PayPal payment destination. Verified link available.
Square integration
Open an owner-verified Square checkout destination. Verified link available.
Google Calendar integration
Use a verified Google Calendar appointment schedule. Verified link available.
Calendly integration
Open a verified Calendly scheduling page from Bookings. Verified link available.
Cal.com integration
Open a verified Cal.com scheduling page from Bookings. Verified link available.
YouTube integration
Play an approved YouTube video through the Videos action. Built in.
Vimeo integration
Play an approved Vimeo video through the Videos action. Built in.
Slack integration
Deliver selected Concierge alerts to a Slack destination. Alerts available.
Telegram integration
Receive Telegram alerts and reply through the supported workflow. Alerts and replies available.
Taskologic integration
Work Concierge customer conversations in a project-aware inbox. Native two-way workflow.
Google Search Console insights
Bring verified search performance into Concierge Growth. Available.
Concierge Actions
8Concierge Action: Bookings
Help visitors choose a time or prepare a booking request. Configure it once and reuse it across AI Agent, Concierge Pages, Website triggers.
Concierge Action: Payments
Send visitors into a connected checkout or verified payment flow. Configure it once and reuse it across AI Agent, Concierge Pages, Website triggers.
Concierge Action: Promotions
Show an approved offer, announcement, coupon, or campaign message. Configure it once and reuse it across AI Agent, Concierge Pages, Website triggers.
Concierge Action: Videos
Play an overview, explainer, or contextual customer video. Configure it once and reuse it across AI Agent, Concierge Pages, Website triggers.
Concierge Action: Requests
Collect a structured service, support, quote, or lead request. Configure it once and reuse it across AI Agent, Concierge Pages, Website triggers.
Concierge Action: Call requests
Let visitors call now or leave details for a callback. Configure it once and reuse it across AI Agent, Concierge Pages.
Concierge Action: Messages
Start an email or Concierge conversation with the right context. Configure it once and reuse it across AI Agent, Concierge Pages.
Concierge Action: Human handoff
Route a visitor and their context to the right person or team. Configure it once and reuse it across AI Agent, Concierge Pages, Routing.
Beta & Limited Availability
Implemented and usable, with beta, pilot, provider, or distribution limits.
Partner distribution
1Agency partner workspace
Pilot agencies can manage client relationships, commercial terms, invoices, API keys, and a portfolio connection model.
Mobile
1Mobile Inbox entry point
Routing includes a Mobile Inbox path and store-link experience while production mobile distribution is completed.
Integrations and platform
2Stripe integration
Create a controlled server-side Stripe Checkout session. Native checkout beta.
Google Ads insights
Review supported advertiser performance in Growth. Limited beta.
In Development
Actively being completed, approved, packaged, or prepared for release.
Messaging
2Mobile app store launch
App Store and Play Store distribution must be completed before Mobile Inbox download links become generally available.
Telegram seamless replies
Reply handling is being simplified so specialists do not need to copy a command for every response.
Content and Pages
2Brand asset library
Reusable logos, photos, uploads, and safer media guidance will reduce reliance on external image URLs.
Managed Pages forms
Native Pages form blocks will connect directly to supported routing destinations.
Knowledge
1Large-site source grouping
Repeated public crawl sources will be grouped to keep Source Library readable on larger websites.
Integrations and platform
5Google Business Profile connection
Compare approved business information with an accessible Google profile. Provider access required.
WordPress native listing
Prepare a native WordPress installation and management path. Native app in development.
Shopify native listing
Prepare a native Shopify installation and management path. Native app in development.
Webflow native listing
Prepare a native Webflow installation and management path. Native app in development.
Wix native listing
Prepare a native Wix installation and management path. Native app in development.
Planned
Defined future work that is not yet available to customers.
Communication
2SMS and managed WhatsApp
Consent-aware messaging remains hidden until provider approval, templates, policy, and production delivery are complete.
Slack two-way replies
Extend Slack from alert delivery into fuller visitor reply workflows.
Agent intelligence
1More natural voice and faster repeated answers
Continue improving spoken turn-taking, safe answer selection, and speed for common visitor patterns.
Integrations and platform
5HubSpot native connector
A native CRM connection defined for future delivery. Planned.
Meta / Facebook / Instagram
Future presence, advertising, and publishing capabilities for approved Meta products. Planned.
Future organization, campaign, and publishing capabilities. Planned.
Social publishing
A shared publishing calendar with provider-specific delivery adapters. Planned.
Email marketing platforms
Consent-aware audience sync and campaign outcomes for supported platforms. Planned.
Tell us what you want next
Your feedback helps shape Concierge. Keep it practical: feature ideas, bugs, and customer moments.