Concierge Agent
Visitor widget with approved answers, Quick Find, guided decisions, voice entry, handoff, call request, text request, and contact-first fallback.
/journey
See what Concierge has live, what is close, and what comes next.
Live Now
Features customers can use today.
Live
Agent onboarding
Step-by-step setup from account creation through website review, knowledge approval, preview, routing, settings, and install guidance.
Site Brain crawl
Website review that helps Concierge understand public pages and prepare useful owner-approved knowledge.
Source Library
Public scan sources and owner-added sources stay separated so teams can see, edit, remove, and trust what Concierge is allowed to use.
Source detail view
Open an individual source to read its content and metadata, then edit or remove owner-managed material when it changes.
Document source upload
Owners can paste information or upload larger source files so Concierge can extract readable details and prepare them for review.
Site Brain review
Owner review cards, edit/approve/ignore flows, required knowledge checks, source quality, and readiness updates before launch.
Agent Test Lab
Preview now supports direct visitor questions with answer, confidence, source used, route decision, and what the visitor would see.
Site cloning
Owners can clone an existing site for a staging URL so approved knowledge and settings carry over without repeating setup.
Owner dashboard
Multi-site overview, readiness grouping, requests, insights, and setup entry points.
Site overview
Launch progress, readiness map, install state, analytics timeline, and continuation links for each site.
Messages Inbox
Premium conversation workspace with compact rows, country flags, unread counts, notification sound, focused chat space, and clean context panels.
Message trust loop
Inbox retry states, sent feedback, unread behavior, assignment, completion, live join, and conversation context are available in the operator workspace.
Live team replies
Human agents can join, reply, send links, assign, complete, reopen, and return visitors to Concierge when AI help should continue.
Delivery History
Saved test and live delivery attempts with destination-level sent and failed status.
Routing destinations
Email, Slack, Telegram, SMS, Taskologic, webhooks, and custom team destinations with owner-managed setup and tests.
Telegram alerts and replies
Teams can receive Concierge alerts in Telegram and reply back to the visitor conversation with the included reply command.
Concierge Pages
Pages site creation, template starter, editor, preview, publish, public URLs, sharing details, and embedded Agent.
Published Pages
Public Pages with child pages, social links, media areas, sharing previews, and search-friendly page details.
Pages editor
Edit titles, navigation, sections, calls to action, media, logo, source website, and footer social links.
Flexible Pages sections
Add, duplicate, delete, and reorder sections while keeping draft changes separate from the published site.
Pages Studio
A focused workspace for site structure, content, templates, brand, review, preview, saved drafts, and publishing.
Pages SEO and sharing
Published Pages use unique titles, descriptions, canonical URLs, social previews, public sitemaps, and editable search details.
Quick Find topics
Site owners can set visitor shortcuts for pricing, promotions, services, contact pages, FAQs, demos, or other priority paths.
Built-in Help
Help panel with contextual answers and shortcuts to the next useful action.
Concierge Light
Customers and admins can choose a clean light interface in Settings while the premium dark theme remains the default.
Billing
Account-level plan, payment, usage, invoice, logo/profile, and upgrade controls.
Plan Upgrades
Owners can move between plans through account-level billing and guided checkout.
Custom Domains
Business-owned domain setup is available through Site Settings with domain state and publishing controls.
Voice Concierge
Voice can be enabled per site, uses short spoken answers, asks before routing, and can move handoff-worthy moments into the right path.
Concierge Insights
Clear visitor, session, request, and value signals help owners see what is working.
Contacts
Search and filter captured visitors by source and conversation status, then open the related context.
Team access
Invite account or site teammates with explicit permissions for Messages, Routing, Preview, Insights, Settings, Pages, Billing, and Team.
Routing readiness
Connected, tested, needs-work, coverage, delivery history, and destination-level labels make routing state visible.
Guided launch progress
Overview tracks account, learning, messages, preview, and install readiness with recent owner setup actions.
Legal and safety pages
Terms, privacy, cookies, AI disclosure, acceptable use, and report abuse pages.
First 1,000 Movement
Public movement pages that show Concierge adoption as more sites launch.
Journey feedback
Public Journey feedback form so customers can tell us what matters next.
Almost Done
Helpful improvements moving closer to release.
Telegram seamless replies
Make Telegram replies easier so specialists do not need to copy a reply command every time.
Taskologic native two-way
Let Taskologic become a fuller two-way response surface for teams that already work there.
Webhook and API replies
Expose simple response paths so trusted systems can receive and reply to Concierge conversations.
Campaigns and promotions
Configure promotions, dates, calls to action, and Quick Find placement so Concierge can surface timely offers.
Campaign-aware answers
Let Concierge answer sale, promo, and offer questions from active campaign details.
Public scan grouping
Group repeated public scan sources so Source Library stays easier to read for larger sites.
Widget Preview mode
A clearer side-by-side preview of the actual visitor widget experience next to Agent Test Lab results.
Managed WhatsApp alerts
Managed WhatsApp follow-up for opted-in team numbers after business approval and message setup are complete.
Pages copy refinement
More tailored starter copy, stronger calls to action, and better industry-specific page suggestions.
Richer insights
Plain-English takeaways that make visitor activity easier to understand and act on.
Brand media workflow
A simpler way to manage logos, photos, and visual assets without relying on external image URLs.
Specialist availability
Clearer availability settings so visitors know what kind of response to expect.
In The Pipeline
Ideas and integrations we are shaping for later.
Slack two-way replies
Let Slack move beyond alerts into fuller visitor reply workflows when teams want that channel.
More natural voice
Make spoken conversations feel faster, smoother, and closer to a live back-and-forth.
Smarter answer selection
Use the right level of intelligence for each visitor moment while keeping answers fast and reliable.
Faster repeated answers
Make common questions and guided next steps feel quicker for returning patterns.
Safer answers
More review checks so Concierge answers clearly, avoids guessing, and routes to a person when needed.
Pages asset library
Uploads, reusable brand media, image guidance, and safer media workflows for non-technical owners.
Managed forms
Native Pages contact blocks connected to routing destinations instead of CTA-only conversion paths.
Appointment booking
Let visitors schedule the next step from Concierge or Pages.
Smart actions
Automated follow-up, commerce actions, service workflows, and deeper tool integrations.
Tell us what you want next
Your feedback helps shape Concierge. Keep it practical: feature ideas, bugs, and customer moments.