Privacy Policy
Last Updated: May 6, 2026
Concierge is a product built by PracticaLabs and owned and operated by Testamplify LLC.
We respect your privacy and are committed to protecting your information.
Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Conversation data
- Browser/session information
- Basic usage analytics
We do NOT intentionally collect:
- Social security numbers
- Financial account information
- Sensitive medical information
- Government-issued identification
How We Use Information
We use collected information to:
- Provide Concierge services
- Improve interaction quality
- Route conversations to human specialists
- Respond to support requests
- Improve system performance and reliability
AI-Assisted Responses
Some responses may be generated or assisted by artificial intelligence before a human joins the interaction.
Human Escalation
Conversations may be routed to human agents or specialists to assist users more effectively.
Third-Party Services
We may use trusted third-party services including:
- OpenAI
- Slack
- Taskologic
- Resend
- Payment and communication providers where enabled
- Hosting providers
- Analytics providers
These providers may process limited data required to operate the service.
Data Retention
We retain data only for as long as necessary to provide and improve the service.
We may periodically delete inactive or unnecessary conversation records.
Security
We use reasonable technical and organizational safeguards to protect your data.
However, no system can guarantee absolute security.
Cookies
We may use cookies and similar technologies to maintain sessions, improve performance, and analyze usage.
Your Rights
Depending on your location, you may have rights to request access to your data, deletion, or correction.
Contact
Testamplify LLC