Data Deletion and Removal

Use this page to remove a Concierge account, site, visitor information, or data associated with a connected integration. You do not need to create a Concierge account to submit a request.

Delete your Concierge account

1. Sign in to Concierge and open Profile.
2. Review the sites connected to your account and transfer ownership where another person must keep a site active.
3. In Danger zone, enter the exact account email and select Delete account.
4. Your login and active sessions are removed. Sites without another active owner are immediately deactivated and scheduled for deletion.

If you cannot sign in, submit the verified request form below.

Remove a site or installed Concierge Agent

1. Remove the Concierge script, app, plugin, or tag from the website or commerce platform.
2. Disconnect the provider in Concierge under the site's Integrations settings, where available.
3. Delete the site from Profile, or use the form below if you no longer have access.

Uninstalling stops future collection. A deletion request is still required when historical site, conversation, contact, or integration data must also be removed.

Remove visitor or conversation data

Choose Visitor or conversation databelow. Include the email or phone number used in the conversation, the website address, an approximate date, and a conversation reference if available. We may ask for additional information so that we remove the correct person's data without disclosing another person's records.

What happens after submission

1. We send a verification link to the submitted email address. It expires after 24 hours.
2. After verification, a private case is created and receives a target completion date no later than 30 days afterward.
3. We may request more information when identity, authority, ownership, or the requested records cannot be safely matched.
4. When work is complete, the private case shows the deletion scope and any limited information that had to be retained.

Information that may be retained

We may retain narrowly limited billing, tax, security, fraud-prevention, abuse, dispute, audit, and legal-hold records when required. Backups age out under the applicable backup-retention schedule and are not restored for ordinary product use. When deletion cannot legally or safely be completed, the case will explain the reason and available next step.

Requests can also be sent to support@poweredbyconcierge.com. Include “Data deletion request” in the subject. The verified form is faster because it creates a trackable case automatically.

For access, correction, portability, restriction, consent, opt-out, or appeal, use Privacy Choices.

Submit a removal request